Cancellation & refund policy
A practical framework designed to be fair to clients while recognizing work already performed and costs already committed.
Effective date: 10 September 2026. This general policy should be read together with the proposal or service agreement accepted by the client.
1. Scope
This policy applies to consulting, audits, development projects and FOXTRA subscriptions purchased directly from Foxora. A signed proposal or service agreement may include additional project-specific conditions.
2. Before work begins
A client may cancel before Foxora begins the agreed work. Amounts paid will be refunded, less any non-refundable third-party costs expressly approved by the client and payment processing fees that cannot be recovered.
3. Consulting and audits
The client may reschedule a session with at least 24 hours’ notice. After a consulting session has taken place or an audit has been substantially delivered, the corresponding professional fees are not refundable. If Foxora cannot provide the service, the undelivered portion will be refunded.
4. Development projects
Development work may be cancelled by written notice. The client remains responsible for completed work, approved milestones and committed third-party costs up to the effective cancellation date. Any remaining prepaid balance will be returned after those amounts are deducted.
5. FOXTRA subscriptions
FOXTRA may be cancelled before the next billing date to stop future renewals. The service remains available through the paid billing period. Partial-month refunds are normally not provided, except where Foxora cannot supply the service or applicable law requires otherwise.
6. Flexible review
Foxora will review reasonable refund requests individually, including duplicate payments, material service failure or billing error. This policy does not limit mandatory rights available under applicable law.
7. Requesting cancellation or a refund
Email info@foxora.co with the client name, invoice number, service and reason for the request. Foxora will acknowledge the request and communicate the decision and any applicable refund calculation in writing.
8. Refund method and currency
Approved refunds are issued in USD through the original payment method where technically possible. Bank, provider and exchange costs outside Foxora’s control may apply. Processing time depends on the financial provider.
This policy is a general operational document and should be reviewed by qualified Ecuadorian counsel before production use.